Customer Service Representative
Also called: Account Representative, Customer Service Representative (CSR), Customer Service Specialist, Member Services Representative (Member Services Rep)
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
What does a Customer Service Representative do?
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
How to become a Customer Service Representative
Training: A high school diploma or GED or some college. Ranges from a few days to one year of on-the-job training.
Skills you'll use
Is it a fit for you?
- Optimism
- Empathy
- Self-Control
- Social Orientation
- Cooperation
Tools and technology
Questions people ask
How much does a Customer Service Representative make?
About $44,770 a year at the U.S. median. Most earn between $31,750 and $63,590. Pay depends on the state, the employer and experience.
How long does it take to become a Customer Service Representative?
Ranges from a few days to one year of on-the-job training.
Do you need a college degree to be a Customer Service Representative?
No four-year degree is needed. A high school diploma or GED or some college.
Is Customer Service Representative a good career to get into?
O*NET lists it as a Bright Outlook career: it's expected to grow quickly or have lots of openings in the next few years.
Related careers
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Build my free kit →National wage figures via O*NET Web Services. This application incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). O*NET® is a trademark of USDOL/ETA. Figures are national estimates and vary by state, employer and experience. Career details from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.