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IT Support Specialist

IT support specialists keep computers and networks running and help people solve tech problems. Entry-level certifications can get you hired without a four-year degree.

Median Salary
$61,860/yr
Typical Range
$40,980 – $100,540
Job Outlook
Faster than average

What does a IT Support Specialist do?

  • Troubleshoot hardware, software, and network issues
  • Set up and configure computers and accounts
  • Answer help-desk tickets and guide users
  • Document fixes and common solutions

Education & training

High school diploma plus certifications (degree optional)

How to become a IT Support Specialist

  1. Graduate high school (comfort with computers helps)
  2. Earn CompTIA A+ and Network+ certifications
  3. Practice by fixing devices and building a home lab
  4. Apply for help-desk and support roles

Skills that help

PatienceProblem-solvingCommunicationCuriosity

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National wage figures via O*NET Web Services. This application incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). O*NET® is a trademark of USDOL/ETA. Figures are national estimates and vary by state, employer, and experience.

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